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Archive for July, 2013

A few months ago, I introduced the first-ever comprehensive Vendor Map for biopharma training departments (see this blog post – if you don’t have a copy yet, let me know and I’ll forward the file to you).

ImpactivitiVendorMapFinal

I’ve talked to many of my pharmaceutical clients about their vendor landscape, and here are the major reasons why we’ve concluded that it’s really, really important to create a company-specific Vendor Map:

  1. Regular turnover in the training dept. – which means that a lot of knowledge about particular vendors (and their performance) is never captured for future reference.
  2. Lack of communication across the dept. – leading to a lack of understanding of which vendors are good (or not so good) for which projects.
  3. Unclear understanding of vendor sweet spots – good vendors (for one type of project) are often given work for something that isn’t in their strike zone, because vendors have not been properly categorized by their strengths.
  4. Rushed decisions on projects – so often an ad-hoc list of potential vendors is drawn up in light of an impending project, instead of having a well-thought-out grid prepared in advance.
  5. Confusing vendor claims about being able to do it all – ummm, no. A pro-active approach to drawing up a vendor map helps bring discernment to the process of vendor selection.

In light of this need, Impactiviti now offers a low-cost annual subscription service that includes creating (and maintaining) your Vendor Map; intelligently categorizing your suppliers; recommending new potential partners; and customizing a standardized process (including templates) for your vendor needs. Contact us (stevew at impactiviti dot com) to discuss how we can work together to improve and streamline your outsource vendor selection process.

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I get involved in a growing number of vendor selection processes with my biopharma/med device clients. For many, it can be a potentially painful experience to choose an outsource vendor. Here’s why:

  1. There’s an whole lotta vendors out there. More than you can look at (and it seems like they’re all calling, every week)!
  2. Many vendors say they do (almost) everything. That really helps narrow things down!
  3. Sometimes it’s quite difficult to tell if you’re looking at reality, or getting a dose of smoke-and-mirrors.
  4. The players keep changing. Wasn’t that account manager just selling for ______ last week? And, wait; _____ just got bought out by whom??
  5. There’s no current, updated, internal list of which vendors are good for what (based on past experience).
  6. Go through an extensive evaluation process? – nobody’s got time for that!

Sound familiar?

At Impactiviti, we get it. We built our network of best-in-class vendors AND great clients in order to make the whole process of vetting and selecting vendors much less painful.

Trusted recommendations beat guesswork any day of the week. Call on us (973-947-7429, or stevew [at] impactiviti dot com) when you’re looking for the ideal outsource vendor.

Save yourself some pain you-know-where!

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What are the Top 10 things clients wish vendors understood (or would do better) – and vice-versa?

Here are the answers, in one brief and engaging white paper – download and enjoy! Client-Vendor Success

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