Quick – what’s a workshop? What words would you use to express your meaning?
If I ask 5 of you that question, I’ll end up with five different answers. Why?
Because we all have varied definitions, experiences, and expectations built up around the common words we use.
“Workshop” can mean one thing to you, and something quite different to me. And unless we define what we actually mean, what we’ll have is a “failure to communicate.”
Technically, this is what I call the “mental metadata” problem. Metadata can be defined as “information about information” – the words and imagery we attach, to give meaning.
The easiest way to think about metadata is how we use hashtags on-line. If I take a picture of a beautiful waterfall in Tennessee and hashtag it #FallCreekFalls – I’m attaching information (in this case, name/location).
We attach labels in order to define and explain things – it’s human nature. But here’s something else about human nature – we assume that others are thinking the way we are!
The danger is when we assume that when multiple people use the same terms, we actually mean the same thing. Many a “workshop” project has started without a clear definition of what was actually expected – in clarifying detail. This is what leads to misunderstanding and scope creep.
Lack of definition dooms many a project (and leads to serious loss of $$). Your department has experienced this, right? It’s a common pitfall when new trainers are drawn from the field sales force, and they have no on-boarding training in how to manage projects and vendors.
Project definition is one of the key issues we address in the Project/Vendor Management workshop that I provide to my Life Sciences Commercial Training clients. There are 6 vital elements to project definition that will determine whether a project stays on track – or goes off the rails.
One way to help ensure project success is to be sure that your sales managers understand all that goes into project definition, and that they are pro-actively equipped to map out ahead of time exactly what is being developed. That is one of the main emphases of the workshop.
Contact us here at Impactiviti to discuss how we can help your department move toward best practices in project and vendor management (AskSteve@Impactiviti.com; 973-947-7429).