Posts Tagged ‘change management’

When you’ve been in the life sciences industry for as long as I have, you’ve seen dozens of major organizational changes. Downsizing due to patent losses; re-configurations due to M&A; reactions to new market conditions – you name it.

Ch-ch-ch-changes. They often have a direct impact on the field force.

Training is impacted by these shifts, and often needs to participate through training/re-training personnel. Sometimes, a company needs to call on change management consultants to help with the planning and execution.

Here is a case study provided by one of my partners outlining how they worked with a client to successfully execute a major organizational change requiring a re-structured field force: Case Study Organizational Change

Ch Changes

Impactiviti helps you find the optimal vendors for all your outsourced training and consulting needs. Contact us today (asksteve@impactiviti.com) to discuss your needs and we’ll help you with targeted recommendations from our suite of valued partners!

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I’ve seen a lot of things impact training and development departments over the years. But, by far, the most disruptive force I’ve seen derailing any kind of strategic direction is regime change.

regimeYou know what I mean – leadership change at the top.

One huge cause of regime change is M&A activity. After almost 19 years in the industry, I’ve seen far more mergers and acquisitions than I care to remember (and far too many displacements of good people in the process). What tends to happen is that everything grinds to a halt – and depending on the relative size of the two companies involved, sometimes any kind of strategic advance freezes up in both companies as the details of the merged companies get hashed out.

Programs carefully defined and well-funded die on the vine. Turmoil replaces structured implementation. Sometimes there are 12-18 months of questions-without-answers, plus (once the merger/acquisition is finalized), another 6-9 months of shuffling the deck until some new departmental order emerges.

That’s a lot of lost opportunity.

Not only does this create a lot of uncertainly among those within these departments, but it can cause quite a bit of havoc for vendor/partners who work with either or both companies involved. Funding tends to dry up; training programs move into a holding pattern; and, for some vendors who only have a few major clients, this experience can turn into a revenue death march. I always urge my vendor partners to try to have no fewer than 4-6 steady clients just because of this reality.

But mergers and acquisitions are not the only cause of regime change. Sometimes someone is brought in from outside T&D to run the department (often, in this scenario, the T&D department is viewed as a stepping-stone to corporate advancement). And what is the new leader charged to do? Why, change things up, of course!

Change structure. Change people. Change direction. Change strategy. Change message. And sometimes – well, sometimes it’s needed, and the right person is tapped to implement change!

But, many are the tales I have heard of leaders taking over a department who do not have the training background and experience to implement and carry out an effective T&D strategy. Big consulting groups are paid to create roadmaps, plans and programs are overturned, and then…2-3 years later…the cycle repeats itself as leaders are re-shuffled and another round of regime change begins.

These dynamics may not change any time soon. But perhaps what we need to do is elevate the corporate conversation around T&D – carving out training’s role as a strategic asset, not just a “servant” department meant to take on whatever tactical tasks are thrown over the wall by Sales or Marketing.

What strategic roles and responsibilities can Training and Development embrace (and effectively communicate) in the organization that will make it more of a valued strategic partner that transcends the latest regime change? Your thoughts?

(here are some interesting insights from Lisa Dreher of Ferring in the latest edition of FOCUS magazine, on Having a Seat at the Table)

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