In a word: Operations.
I was speaking with a Sales Training Director in a major biotech company recently, and he put me in contact with someone in the department who is heading up things like project management, vendor management, instructional design, internal processes, and the like.
We hit it off immediately. Because we could speak each others’ language.
There are a relatively few of my life sciences clients who have hired someone with operations experience to “run” the nuts and bolts of the department. When this position is put in place, it makes a world of difference.
Here’s why: most people in the training department come out of field sales. Sales is a very different world from operations, and many training managers struggle with newly-assigned project management responsibilities. Operational thinking may not be in their personal wiring, and the skills required are often not trained during on-boarding.
Result: floundering. Inefficiency. And then, since many of these training positions are rotational, a solid and consistent base of operations experience never truly develops in the department.
This is why I’ve advised many clients to create a permanent (not rotational) position to head up project and vendor management, contract negotiation, RFP process, and instructional design/technical standards. Typically, this is not going to be someone from the sales force – there’s a different knowledge base and skill set required.
I would contend that the money saved by more effective processes will probably be at least double or triple the salary expended in the first year alone.
And when new training managers are given project tasks, they now have experienced help to shepherd them through the unfamiliar responsibilities, instead of just floundering in the deep end of the pool.
Look, I really enjoy my work here at Impactiviti doing vendor/project management workshops and providing related advisory services. But some of what I do really needs to be transitioned to an internal resource – a go-to operations person in the department. I’d be happy to talk further with any of my pharma/biotech clients about how to build a stronger internal system for training operations.
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